These terms are an agreement between you and Deepanshu Udhwani ("we", "us"), the independent developer of Unsent, operating from India. By downloading or using the Unsent app or this website you agree to them. If you don't agree, please don't use Unsent.
1. What Unsent is, and isn't
Unsent is a self-help journaling tool that helps you keep no contact after a breakup. It is not therapy, counselling, medical advice, diagnosis or treatment, and it is not an emergency service.
Unsent is not therapy, counselling or a medical service, and it is not for emergencies. If you are in crisis or thinking about harming yourself, contact a helpline now: US 988 (call or text), UK & Ireland Samaritans 116 123, India Tele-MANAS 14416, or find one in your country at findahelpline.com. In immediate danger, call your local emergency number.
2. Eligibility
You must be at least 17 years old, or the age of majority where you live if that is higher, to use Unsent.
3. Subscriptions, free trial and billing
- Plans. Unsent Premium unlocks the full letter vault (on the free version, your 5 most recent letters stay readable), postcards, insights and extra card styles. It is offered as an auto-renewing subscription (weekly or yearly) and as a one-time lifetime purchase. Current prices are shown in the app before you buy, in your local currency.
- Free trial. Some plans include a free trial (for example 3 days). If you don't cancel at least 24 hours before the trial ends, your subscription starts and you are charged automatically. Any unused part of a trial is forfeited when you buy a subscription.
- Auto-renewal. Payment is charged to your Apple ID or Google Play account when you confirm the purchase. Your subscription renews automatically for the same period and price unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
- How to cancel. You manage and cancel subscriptions in your store account, not in the app. On iPhone: Settings → your name → Subscriptions → Unsent. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → Unsent. Deleting the app does not cancel a subscription. After you cancel, Premium stays active until the end of the period you've paid for.
- Refunds. Purchases are processed by Apple or Google and refunds are handled under their policies. Request one at reportaproblem.apple.com or through Google Play. We cannot issue refunds ourselves for store purchases.
- Price changes. If a subscription price changes, you will be told in advance as required by the store, and you can cancel before the new price applies.
- Restoring. If you reinstall or change phones, use "Restore purchases" in the app with the same Apple ID or Google account. See Support.
4. Your content
Everything you write in Unsent is yours and is stored on your device. If you turn on encrypted backup, we also store an encrypted copy that we cannot read. Without that backup and its recovery code, we can't recover your content if you delete the app or lose your phone, and we can't recover a lost recovery code. You are responsible for keeping your device secure. If you use optional AI replies, you ask us to send that specific text to an AI provider to generate a response; AI responses can be wrong or unhelpful and are not professional advice.
5. Acceptable use
Don't use Unsent to harass anyone, to break the law, or to copy, reverse engineer, resell or interfere with the app, except where the law allows it. Share cards you create are yours to post; don't use them to identify or target another person.
6. Our intellectual property
The app, its design, text, graphics and brand belong to us. We give you a personal, non-transferable, revocable licence to use the app for your own non-commercial use, subject to these terms.
7. Apple App Store terms
If you downloaded Unsent from the Apple App Store, your use is also governed by Apple's Licensed Application End User License Agreement (standard EULA). These terms are between you and us, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for any claims relating to it, including product liability, legal or regulatory compliance or intellectual property claims. If the app fails to meet any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. If you downloaded Unsent from Google Play, the Google Play Terms of Service also apply.
8. Disclaimers
Unsent is provided "as is" and "as available". We try to keep it working well, but we don't promise it will always be available or free of errors, or that it will help you feel any particular way. Nothing in the app is a substitute for professional help.
9. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for loss of data, arising from your use of Unsent. Our total liability for any claim is limited to the amount you paid for Unsent in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be excluded.
10. Ending use
You can stop using Unsent at any time by deleting it (and cancelling any subscription in your store settings). We may suspend or end access if you seriously break these terms.
11. Changes
We may update these terms. If changes are significant we will tell you in the app. Continuing to use Unsent after changes means you accept them.
12. Law
These terms are governed by the laws of India, without limiting any mandatory consumer protections of the country where you live.