Most answers are below. If yours isn't, write to deepanshu1422+unsent@gmail.com. A person reads every email and usually replies within two working days.
Unsent is not therapy, counselling or a medical service, and it is not for emergencies. If you are in crisis or thinking about harming yourself, contact a helpline now: US 988 (call or text), UK & Ireland Samaritans 116 123, India Tele-MANAS 14416, or find one in your country at findahelpline.com. In immediate danger, call your local emergency number.
Restore purchases
If you've reinstalled Unsent, changed phones, or Premium isn't showing:
- Make sure you're signed in to the same Apple ID or Google account you used to buy.
- Open Unsent → Settings → Restore purchases (also on the paywall screen).
- Wait a few seconds. Premium should unlock.
Still stuck? Check that the subscription is active in your store settings (iPhone: Settings → your name → Subscriptions; Android: Google Play → Payments & subscriptions). If it's active and still not unlocking, email deepanshu1422+unsent@gmail.com with your store receipt (the order ID from Apple's or Google's email). Please don't send screenshots of your letters; we never need them.
Common questions
I texted them. Did I ruin everything?
No. Open Unsent and tap "I texted them". Your current streak starts again and your longest streak is saved. Your vault and reasons stay where they are.
Where are my letters stored?
On your phone, in the app's local storage. If you turn on encrypted backup (Pro), an encrypted copy is also kept on our server, locked with a recovery code only you have. We can't read it.
I got a new phone. Can I move my vault?
Yes, if you turned on encrypted backup on your old phone. Install Unsent on the new phone, go to Settings, tap Restore from a backup code and enter your recovery code. Without a backup there is no copy to move. Your Premium purchase carries over separately through Restore purchases.
How do I delete my encrypted backup?
In the app, go to Settings, then Encrypted backup, and tap Turn off and delete backup. The encrypted copy is deleted from our server and the letters on your phone stay. Delete all my data also deletes the backup. If you no longer have the phone, email us your anonymous ID and we will delete it.
How do I stop the emails?
Go to Settings, then Email, and tap Stop the emails. You can also use the unsubscribe link in any email, or write to us and we'll take your address off the list. If you want the address erased completely, say so in your email.
Where do I find my anonymous ID?
Open Settings and scroll to the bottom. It's the small line that starts with Anonymous ID. It isn't linked to your name. Include it when you email us about purchases, backups or deleting data, so we can find the right records.
How do I change their name or my reasons?
Go to Settings in the app. You can edit their name, your reasons and your reminder time at any time.
Notifications aren't showing up.
Check your phone settings: Settings → Notifications → Unsent (iPhone) or Settings → Apps → Unsent → Notifications (Android), and make sure Focus or Do Not Disturb isn't hiding them. Reminders are local to your phone, so they work offline.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. iPhone: Settings → your name → Subscriptions → Unsent → Cancel. Android: Google Play → profile → Payments & subscriptions → Subscriptions → Unsent → Cancel. Deleting the app does not cancel it.
Can I get a refund?
Refunds for store purchases are handled by Apple (reportaproblem.apple.com) or Google Play. We can't issue them directly, but email us if you run into trouble and we'll help where we can.
Is there a way to lock the app?
For now, Unsent relies on your phone's lock screen. We recommend a passcode and Face ID or fingerprint unlock.
Deleting your data
See how to delete your data. In short: Settings → Delete all my data erases everything on your phone and your encrypted backup. Stopping emails is a separate switch in Settings → Email.
Contact
Email deepanshu1422+unsent@gmail.com. If you're reporting a bug, include your phone model and app version (shown at the bottom of Settings). For anything about purchases or data, include your anonymous ID from the same place.